Last updated: 2026-09-18

This policy explains when you can ask this shop for a refund and how to do it. Replace anything in square brackets with your own terms before you publish.

Returns

You have [30] days from the day you receive your order to request a return. To be eligible, the item must be in the condition you received it, unused, and in its original packaging, and you will need the receipt or proof of purchase.

Digital products

Because digital downloads are available immediately, they are [not refundable once downloaded, except where the file is faulty or not as described]. If something you bought does not work, contact us and we will put it right.

Damaged or wrong items

Check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, tell us within [14] days and we will arrange a replacement or a refund.

How to start a return

Email [your@email.com] with your order number and what you would like to happen. We will reply within [2 working days] and tell you where to send the item. Items sent back without asking first cannot be accepted.

Refunds

Once we have received and checked the return we will let you know whether the refund was approved. An approved refund goes back to your original payment method within [10] working days. Banks and card providers usually take a few days more to show it.

Exceptions

We cannot refund [perishable goods, custom or personalised items, gift cards, or sale items]. Ask us before ordering if you are unsure.

Contact

Questions about this policy: [your@email.com].